Privacy Policy

1. Introduction

Bikeep OÜ ("Bikeep", "we", "us", or "our"), registered in Estonia (registry code 12495846), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bikeep.com, use our mobile application, or interact with our smart parking infrastructure.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and payment details when you register for a Bikeep account.
• Usage Data: Parking session history, station usage patterns, and app interaction data.
• Device Information: Device type, operating system, browser type, and IP address.
• Location Data: Approximate location when using our app to find nearby stations (only with your permission).
• Contact Form Data: Information you provide when contacting us, including name, email, company, and message content.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and manage your account
• Send service notifications, updates, and security alerts
• Analyze usage patterns to improve our products and services
• Respond to inquiries and provide customer support
• Comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors that help us operate our platform (e.g., payment processors, hosting providers).
• Business Partners: Station operators and property managers who manage Bikeep installations at their locations, only to the extent necessary for service delivery.
• Legal Requirements: When required by law, court order, or governmental regulation.

5. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Account data is retained while your account is active and for a reasonable period thereafter.

7. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@bikeep.com.

8. Website Analytics & Cookies

We use PostHog to collect anonymous analytics data about how visitors use our website. PostHog is EU-hosted and all data remains within the European Union.

What is stored: A randomly generated identifier (a phc_* cookie) is placed in your browser. This identifier is not linked to any personal information — it is a random string that lets us recognise returning visits to our website.

Purpose: Understanding page views, session duration, and feature usage to improve our website for facilities managers, city planners, and other professionals evaluating smart bike parking solutions.

Legal basis: Legitimate interest under GDPR Article 6(1)(f). We have assessed that this minimal, pseudonymous data collection is proportionate to the purpose and does not override visitor interests or fundamental rights. No personal profiles are created for anonymous visitors (person_profiles: 'identified_only').

What does NOT happen: No personal profiles are built for anonymous visitors. No data is shared with advertising networks. No cross-site tracking is performed.

Session recordings: We may capture interaction recordings to diagnose usability issues. All text inputs are masked by default — no personal data appears in recordings.

Opt-out: You can delete or block the phc_* cookie at any time via your browser's cookie settings, or email us at privacy@bikeep.com to request data deletion.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: